Service, support and success

At Uponor, we are convinced that sharing our expertise with our partners is the best way to achieve our core purpose – to create better human environments. Partnership is one of our key values, and our notion of cooperation is to jointly work at eye level. Thus, we assure that our success is your success, too. We offer our customers a wide range of superior solutions. But apart from that, it is this kind of partnership-approach that has already convinced installers and specifiers in more than 100 countries all over the world to work with us. Because Uponor is simply more.

Latest FAQs

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  • Answer
    DEM can be used for both modes - heating and cooling. To switch between heating and cooling mode an external signal has to be connected to contacts 11-12 on the controller.

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  • Answer
    For wireless control system with DEM a dew point sensor can be integrated separately. For this the dew point control can be organised e.g. with Uponor dew point converter (item no. 100314) and Uponor dew point sensors (item nos. 1000312/1000313).

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  • Answer
    The connection between room thermostats and actuators is done by programming the controller. You can connect as much actuators as needed to one room thermostat. Up to 14 actuators can be connected to one controller, up to 3 controllers can be connected to one interface.

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  • Answer
    For the installation of DEM control system no electrician is needed. Simply plug in the controller into a 230V socket. All other wired connections are based on 24V provided by the controller.

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  • Answer
    With DEM any existing Underfloor heating system can be retrofitted (renovated). The manifolds should be equipped with actuators 24V which have to be connected to the DEM controller C-56. Additional the respective interface I-76 and room thermostats are needed.

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