Smatrix Flow Data act information

Product data collection and use notice

This notice is to inform you about data collected by the device. For personal data, please see https://www.uponor.com/en-en/legal-information/gf-digital-services-privacy-statement
Device Name: Uponor Smatrix Flow
Manufacturer: Uponor GmbH

Key information:
Smatrix Flow collects comprehensive radiant heating and cooling system data to guarantee comfort and optimal performance. Key data points include room temperature, humidity, setpoints, connectivity status, actuator states, control signals and usage metrics on the radiant heating and cooling system. These data points encompass various types, such as numerical (e.g., temperature), Boolean (e.g., availability of channels within system, mode settings), and alphanumerical (e.g., room names).
Data is collected whenever a system value changes; this includes but is not limited to changes in sensor readings, system behavior or configuration values. This results in an estimated data volume ranging from 250 megabytes up to over a gigabyte per year. This large variation is caused by differences in installation topology (number of controllers and/or thermostats) and variation in the frequency of events that trigger data collection. Typical data volume is between 250-350MB per year per installation.
Collected data is transmitted securely to a cloud-based platform where it is stored for historical tracking. Smatrix Flow adheres to industry-standard data retention policies, generally keeping data for at least 6 months, after which it may be aggregated or deleted unless extended storage is required.
The system ensures compliance with data privacy regulations and implements robust encryption for data in transit and at rest, safeguarding sensitive installation and user information.

DATA TYPES AND FORMAT:

Data type: temperature, humidity, setpoints, connectivity information, actuator states, control signals, radiant heating and cooling system usage metrics, radiant heating and cooling system configuration information.
Format: MQTT/JSON
Estimated Volume: 250-350 MB per year

DATA GENERATION FREQUENCY:

Event-triggered data collection (when a value in the system changes)

DATA STORAGE:

On-device storage
Limited local configuration parameters (e.g; WiFi config information)
Retention period: In-memory data stored until factory reset.
Cloud storage
Every variable in the system
Retention period: 36 months

DATA ACCESS METHODS:

Users may access their data through Uponor Smatrix Flow App, available in the Google Play Store and Apple App Store. Users can access data on their installations and visualize up to 6 months of historical data on key data points. Terms of use for Uponor Smatrix Flow App and the Smatrix Flow service overall can be found here:

https://www.uponor.com/en-en/legal-information/smatrix-flow-service-terms
Quality of service on access to this data is guaranteed by industry standard best practices regarding resilience, scalability, availability, privacy and security for cloud-based services.

DATA DELETION:

How to delete: Customers must contact support to request data deletion. This can be done through the contact/support forms within the Uponor web site (there are links to these in the app) by selecting the appropriate category for the support inquiry.
Exceptions: All data can be removed

Service data collection and use notice

This notice is to inform you about data collected by the service. For personal data, please see GF Digital Services privacy statement | Uponor
Service Name: Uponor Smatrix Flow
Provider: Uponor GmbH
Contact: +49 9521 690 0
Adress: Uponor GmbH, Industriestraße 56, D‑97437 Haßfurt, Germany

Key information

Smatrix Flow service collects comprehensive radiant heating and cooling system data to guarantee comfort and optimal performance. Key data points include room temperature, humidity, setpoints, connectivity status, actuator states, control signals and usage metrics on the radiant heating and cooling systemo’käöpl¨¨. These data points encompass various types, such as numerical (e.g., temperature), Boolean (e.g., availability of channels within system), and categorical (e.g., mode settings).
Data is collected whenever a system value changes, this includes but is not limited to changes in sensor readings, system behavior or configuration values. This results in an estimated data volume ranging from 20MB up to a gigabyte per year. This large variation is caused by differences in installation topology (number of controllers and/or thermostats) and variation in the frequency of events that trigger data collection. Typical data volume is between 20-50MB of data per year per installation.
Collected data is transmitted securely to a cloud-based platform where it is stored for historical tracking. Smatrix Flow adheres to industry-standard data retention policies, generally keeping data for at least 6 months, after which it may be aggregated or deleted unless extended storage is required.
The system ensures compliance with data privacy regulations and implements robust encryption for data in transit and at rest, safeguarding sensitive installation and user information.

PRODUCT DATA COLLECTION:

Data types collected from device: temperature, humidity, setpoints, connectivity information, actuator states, control signals, radiant heating and cooling system usage metrics, radiant heating and cooling system configuration information.
Collection frequency: Event-based (when a value changes in the system)
Estimated volume: 250-350 MB per year
Storage arrangement: History data stored cloud only, but device keeps last value of every variable and some configuration parameters (room names, etc)
Storage duration: Minimum 36 months.

SERVICE-GENERATED DATA:

DATA USAGE:

Use by service provider: The Smatrix Flow service provider (Georg Fischer) collects and processes system performance and product variable data solely for the purpose of delivering, maintaining, and improving the functionality of the Smatrix Flow service. Additionally, the provider may analyze aggregated and anonymized data to gain insights into usage patterns, enhance product performance, and inform future development—always in compliance with applicable data protection laws and regulations. All data handling is conducted with strict confidentiality and secured using industry-standard encryption and privacy safeguards.
Data Sharing to GF third party partners: Data is not shared to GF third party partners.

DATA ACCESS AND CONTROL:

Access method: App
Third-party sharing requests: Users are able to download the information from their system into a file and freely share that information with whichever third party they need to.

TRADE SECRET INFORMATION:

Data not considered Trade Secret

CONTRACT INFORMATION:

Duration: The service shall commence on the date that the User accepts the EULA and downloads, installs or otherwise uses the Uponor Smatrix Flow App and terminates on the earlier date of either the User’s disposal of the Uponor Smatrix Flow App or Uponor’s termination of the EULA
Termination process: User uninstalls the Uponor Smatrix Flow App or Georg Fischer decides to terminate the service.

COMPLAINTS TO AUTHORITIES:

If you as the user are located in the European Union or the European Economic Area, you have a right to complain to the competent authorities in your jurisdiction in accordance with the EU Data Act (Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828)

Updated: 15.10.2026