Frequently asked questions about Uponor Smatrix Pulse
FAQ Commissioning
Installation and operation manuals for supported languages can be found at https://smatrixpulse-support.uponor.com.
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Installation of the system with full functionality (app connection via communication module) requires:
- Mobile device (smartphone/tablet)
- Uponor Smatrix Pulse app installed on the mobile device
Installation and operation manuals for supported languages can be found at https://smatrixpulse-support.uponor.com/.
The system can also be installed using only basic functionality (without app etc) using the supplied documentation. The Uponor Smatrix Pulse app (requires a mobile device, smartphone or tablet) can be used to access a step by step installation wizard.
- Mobile device (smartphone/tablet)
- Uponor Smatrix Pulse app installed on the mobile device
Installation and operation manuals for supported languages can be found at https://smatrixpulse-support.uponor.com/.
The system can also be installed using only basic functionality (without app etc) using the supplied documentation. The Uponor Smatrix Pulse app (requires a mobile device, smartphone or tablet) can be used to access a step by step installation wizard.
No, it's not supported.
However, using the wizard in the Uponor Smatrix Pulse app makes the installation process much faster compared to the older Uponor systems.
However, using the wizard in the Uponor Smatrix Pulse app makes the installation process much faster compared to the older Uponor systems.
No, Uponor keeps personal data confidential and will never send it to any third party, according to EULA.
It is recommended to attach the communication module to a wall outside the cabinet, for Uponor Smatrix Wave Pulse systems and when using Wi-Fi.
The communication module can be installed inside a cabinet when using it with a Uponor Smatrix Base Pulse system connected with ethernet to a router.
The communication module can be installed inside a cabinet when using it with a Uponor Smatrix Base Pulse system connected with ethernet to a router.
Uponor Smatrix is a management system for underfloor heating and cooling installations. Comfort, user-friendliness and temperature control for each individual room at home can be combined via various components.
Uponor Smatrix has a modular architecture, which can include room controller, communication module (optional), slave module (optional), thermostats, and actuators. As soon as thermostats detect any demand for heating or cooling, the room controller start managing the actuators' operation.
System optimization and settings (for up to 4 room controllers) are easy to manage with the Uponor Smatrix Pulse app (connected via the communication module). With reduced function options Uponor Smatrix can be used without the communication module as well.
Uponor Smatrix has a modular architecture, which can include room controller, communication module (optional), slave module (optional), thermostats, and actuators. As soon as thermostats detect any demand for heating or cooling, the room controller start managing the actuators' operation.
System optimization and settings (for up to 4 room controllers) are easy to manage with the Uponor Smatrix Pulse app (connected via the communication module). With reduced function options Uponor Smatrix can be used without the communication module as well.
The Uponor Smatrix Pulse app is available for download:
FAQ Functionality
Uponor Smatrix is a management system for underfloor heating and cooling installations. Comfort, user friendliness and temperature control for each individual room of a home can be combined through the various components.
Uponor Smatrix has a modular architecture which may consist of a room controller, a communication module (optional), slave module (optional), thermostats, and actuators. The room controller manages the operation of the actuators when the thermostats detect a demand for heating or cooling.
System optimization and settings (for up to four room controllers) is facilitated via the Uponor Smatrix Pulse app (connected via the communication module). The system can function without the communication module, but with reduced functionality.
Uponor Smatrix has a modular architecture which may consist of a room controller, a communication module (optional), slave module (optional), thermostats, and actuators. The room controller manages the operation of the actuators when the thermostats detect a demand for heating or cooling.
System optimization and settings (for up to four room controllers) is facilitated via the Uponor Smatrix Pulse app (connected via the communication module). The system can function without the communication module, but with reduced functionality.
Uponor Smatrix Pulse is a reliable and efficient system, which is using a top scored algorithm according to the Eubac certification. This system is well-established in the market being in use in hundreds of thousands of installations worldwide. Remote access ensures the most efficient usage.
Yes, the controllers can be run without communication module. However, this configuration has reduced functions, which means it has no Uponor Smatrix Pulse app access and software updates are not possible.
Yes, the system also works without being connected to internet.
You can still operate the system via Uponor Smatrix Pulse app using a local connection, but you cannot use remote access.
However, this configuration has a reduced feature set, without the following functions:
- Remote access
- Software updates
- ECO schedules
- Trends
- Supply diagnostic
- Voice control integration
- Alarm history
- Push notifications
You can still operate the system via Uponor Smatrix Pulse app using a local connection, but you cannot use remote access.
However, this configuration has a reduced feature set, without the following functions:
- Remote access
- Software updates
- ECO schedules
- Trends
- Supply diagnostic
- Voice control integration
- Alarm history
- Push notifications
The main advantages of connecting to the Uponor cloud are:
- Remote access
- Software upgrades
- ECO schedules
- Trends
- Supply diagnostic
- Voice control integration
- Alarm history
- Push notifications
Additionally, you can grant your installer the remote access of your system for easy remote service, which may save time and reduce costs.
- Remote access
- Software upgrades
- ECO schedules
- Trends
- Supply diagnostic
- Voice control integration
- Alarm history
- Push notifications
Additionally, you can grant your installer the remote access of your system for easy remote service, which may save time and reduce costs.
Yes, it does.
It is easily integrated from the Uponor Smatrix Pulse app.
It is easily integrated from the Uponor Smatrix Pulse app.
Uponor cloud is hosted by one of the biggest and most secure web infrastructure services, which ensures all the benefits and security.
Yes, you can easily do this by replacing all the existing Uponor Smatrix room controllers with new Uponor Smatrix Pulse room controllers and one communication module.
All Uponor Smatrix thermostats are compatible with the new Uponor Smatrix Pulse room controllers, they just need to be registered to the new room controller.
All Uponor Smatrix thermostats are compatible with the new Uponor Smatrix Pulse room controllers, they just need to be registered to the new room controller.
You can use all Uponor Smatrix thermostats, both with wired or wireless solution (note: usage of wired and wireless in one system is not possible).
Check the thermostat list >>
Check the thermostat list >>
Wave thermostats use sub-GHz radio.
Base thermostats use wired modbus.
Both Wave and Base thermostats use push button registration.
Base thermostats use wired modbus.
Both Wave and Base thermostats use push button registration.
Uponor Smatrix Wave Pulse:
Heating can be done using hydronic underfloor heating or radiators (using thermostatic head), or electrical underfloor heating.
Cooling can be done with:
- Underfloor cooling
- Fancoils
- Ceiling cooling (2-pipe/4-pipe)
Uponor Smatrix Base Pulse:
Heating can be done using hydronic underfloor heating or electrical underfloor heating.
Cooling can be done with:
- Underfloor cooling
- Ceiling cooling (2-pipe/4-pipe)
Heating can be done using hydronic underfloor heating or radiators (using thermostatic head), or electrical underfloor heating.
Cooling can be done with:
- Underfloor cooling
- Fancoils
- Ceiling cooling (2-pipe/4-pipe)
Uponor Smatrix Base Pulse:
Heating can be done using hydronic underfloor heating or electrical underfloor heating.
Cooling can be done with:
- Underfloor cooling
- Ceiling cooling (2-pipe/4-pipe)
No. Many settings are stored in the communication module and will get lost if you remove the communication module.
The Uponor Smatrix room controller requires no manual preventive maintenance except cleaning. Use a dry soft cloth to clean the components.
Automatic preventive maintenance
The room controller is equipped with an automatic exercise function. This function consists of a test run designed to prevent the pump and actuators from seizing up due to inactivity.
Corrective maintenance
If a thermostat is malfunctioning or not detected, the room controller executes a fallback mode to maintain the temperature in the room (heating mode only) until the problem is resolved.
Automatic preventive maintenance
The room controller is equipped with an automatic exercise function. This function consists of a test run designed to prevent the pump and actuators from seizing up due to inactivity.
Corrective maintenance
If a thermostat is malfunctioning or not detected, the room controller executes a fallback mode to maintain the temperature in the room (heating mode only) until the problem is resolved.
The account can be created during installation and grants the right to use providers' internet service. There are two different kinds of accounts:
UPONOR account
This account is needed for internet connection of your Uponor Smatrix Pulse room controller. It activates a number of functions such as Remote access and Software updates.
Amazon Alexa Account
To use Amazon Alexa Voice Control you need to create an Amazon Alexa Account, so the SKILLs of Uponor Smatrix Pulse in your Alexa account can be activated. For this account you would also need an Uponor account.
UPONOR account
This account is needed for internet connection of your Uponor Smatrix Pulse room controller. It activates a number of functions such as Remote access and Software updates.
Amazon Alexa Account
To use Amazon Alexa Voice Control you need to create an Amazon Alexa Account, so the SKILLs of Uponor Smatrix Pulse in your Alexa account can be activated. For this account you would also need an Uponor account.
To re-connect your Uponor Smatrix Pulse to wireless internet (WiFi), please open the Uponor Smatrix Pulse App and press the "Reset connection" button in the networks settings or network connection failed error message.
The trends give an overview of how well the system works.
Trends show temperature and utilisation factor for the last 7 days using diagrams.
- The diagram is showing indoor temperature and setpoint temperature
for a room as well as outdoor temperature (if an outdoor sensor is installed), and humidity (if available).
- The diagram is showing a utilisation factor per room, for the previous
full week (updated every Monday at 0:00). The factor is the percentage of time when the actuator has been opened.
Trends show temperature and utilisation factor for the last 7 days using diagrams.
- The diagram is showing indoor temperature and setpoint temperature
for a room as well as outdoor temperature (if an outdoor sensor is installed), and humidity (if available).
- The diagram is showing a utilisation factor per room, for the previous
full week (updated every Monday at 0:00). The factor is the percentage of time when the actuator has been opened.
The end user has the possibility to give his/her credentials to installer so the professional would be able to login to end user system.
FAQ Help & Support
You can get information about the system from several sources.
The Uponor Smatrix Pulse app: Here you can read the help texts for each setup option in the menu, or get access to the Installation and operation manuals.
Please contact your installer.
The Uponor Smatrix Pulse app is very easy to use.
The installation process is guided through a step by step wizard, and all settings are explained in in-app help texts.
The installation process is guided through a step by step wizard, and all settings are explained in in-app help texts.
Please contact your local Uponor office or use the contact form in the Uponor Smatrix Pulse app.
In case the question is about Amazon and/or Google products, please contact Amazon and/or Google directly.
If the question is regarding voice assistant questionary, please check the Uponor Smatrix Pulse app.
If the question is regarding voice assistant questionary, please check the Uponor Smatrix Pulse app.
First, please check, if it is a general internet access issue (browse to a website) or possible wrong functioning of the router.
- If there is no internet access, the router should be re-started and/or internet service provider (ISP) needs to be contacted, in case the problem is still not solved.
- If internet connection is working, but there is still no access to the Uponor Smatrix Pulse system, you should:
1. Restart the room controller (power on/off)
2. Restart the router
3. Relocate the communication module (in case of connection issues)
4. Use an ethernet cable instead of wireless connection (WiFi)
- If there is no internet access, the router should be re-started and/or internet service provider (ISP) needs to be contacted, in case the problem is still not solved.
- If internet connection is working, but there is still no access to the Uponor Smatrix Pulse system, you should:
1. Restart the room controller (power on/off)
2. Restart the router
3. Relocate the communication module (in case of connection issues)
4. Use an ethernet cable instead of wireless connection (WiFi)
You can use all Uponor Smatrix thermostats, both with wired or wireless solution (note: usage of wired and wireless in one system is not possible).
FAQ Security
Uponor Smatrix Pulse communicates with the Uponor cloud by using a secure VPN connection, and the integrity of the user account is protected by two-steps-authentication.
We can also count on backing from the active team of security experts that monitor, respond, and close security issues if they occur.
We can also count on backing from the active team of security experts that monitor, respond, and close security issues if they occur.
All possible settings in the system can be changed by using the Uponor Smatrix Pulse app.
You can change configuration settings such as cooling system configuration (for example underfloor cooling and fancoils, or underfloor cooling and ceiling cooling 4-pipe), assign relay configurations (for example circulation pump/heating-cooling switch or boiler/chiller), and configure the general purpose input (for example Comfort/ECO switch, or General system alarm).
You can also change functional settings such as room setpoints, ECO profiles (if you are cloud connected), naming room controllers and rooms, and several other parameters.
You can change configuration settings such as cooling system configuration (for example underfloor cooling and fancoils, or underfloor cooling and ceiling cooling 4-pipe), assign relay configurations (for example circulation pump/heating-cooling switch or boiler/chiller), and configure the general purpose input (for example Comfort/ECO switch, or General system alarm).
You can also change functional settings such as room setpoints, ECO profiles (if you are cloud connected), naming room controllers and rooms, and several other parameters.
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